buisness communication

Chapter 1 - Managing with Communication The four basic functions of management planning organizing leading controlling The difference between open-ended and close-ended questions Closed- ended questions are those which can be answered by a simple "yes" or "no," while open - ended questions are those which require more thought and more than a simple one-word answer The purpose and guidelines of negotiating Clarify your goal , decide specifically what you want to achieve  Decide what you will not agree to  Consider alternatives you can turn to if you are unsuccessful  Understand the other parties needs, and frame your argument in the best interests  Chapter 2 - Planning and Organizing Content Understand the concept of PACS  purpose inform persuade build trust audience analysis demographics psychographics knowledge context analysis Strategy channel psychological Know the different approaches to use when conveying ne...

levels of metal processing required photograph - easy bar chart - fairly easy table with some complexity - somewhat difficult text with embedded quantitative data - difficult plan communication with PACS purpose inform persuade build trust audience analysis demographics psychographics knowledge context analysis match design with purpose informative presentations content that is clear and informative slide design that is clear and enhances learning and information retention persuasive presentations content that appeals to the logical, emotional, and ethical concerns of the audience slide design that conveys thoughtful reasoning, appeals to strongly held beliefs and emotions, and shows sincere concern for the needs of the audience apply design guidelines create a distinct " front door" and a clear pathway for slides apply appropriate typography attributes typefaces ( fonts) size break long headings appropriately graphic attributes ...

follow an appropriate OABC pattern opening for most messages, give the key point first for bad news or difficult persuasion, use a neutral opening and give the key point later  agenda give a preview to the body use an appropriate agenda -- qualify, identify, organize, symbolize body maintain 5C information standards -- clear, complete correct, considerate and convincing maintain CLOUD paragraph standards closing summarize the key point(s) of the message draw appropriate conclusions provide appropriate recommendations bad news messages mention the topic, but not the bad news omit the agenda ( or give a general agenda) explain your reasoning give the bad news in a positive way if possible, give other good options CLOUD coherence make sure sentences flow logically from one to another us "cohesion" words to achieve logical flow of ideas length avoid paragraphs that are so long that they look difficult to read divide paragraphs at logical...

personal attributes thoughtful and careful extroverted calm and composed optimistic respectful open and flexible patient teachable self-confident and secure honest and forethought strengthen your strengths and work on your weaknesses earn the trust of others tell the truth; avoid exaggerating fulfill your responsibilities do high-quality work work for the good of the team or organization make sound decisions based on careful thinking act in a socially appropriate manner, keeping your emotions under control be sensitive to the feelings of others trust once lost is difficult to regain   create a problem to exist that you have a solution for conversation skills asses the purpose, audience, and context of each conversation show interest in the comments of others be respectful be optimistic be appropriately assertive in giving your own comments help keep the conversation going help ensure appropriate turn taking   conversation skills ...

plan communications with PACS Purpose Audience Analysis Context Analysis Strategy ill give you a product for this amount channel analysis richness reach immediacy permanence control cost

solving problems and writing proposals define the problem identify what you think should be or could be identify the current status - what is the problem is the difference between 1 and 2 types of problems important and urgent important but not urgent not important but urgent not important and not urgent cause and effect analysis conduct careful cause-and-effect analyses to determine the real causes of problems quantitative vs qualitative data quantitative financial results production speed number of sales customer retention qualitative acceptance by personnel ease of implementation technical compatibility legal or ethical compliance   solve the problem what so what now what improve your creativity through study the problem enrich your knowledge base eliminate distractions set aside large chunks of time to ponder arise early utilize the Alpha sleep state keep the problem constantly on your mind functions of headings signpos...

preparing a situational analysis state the problems or problems that exists provide an analysis of each of the problems that you previously stated state the potential solutions for each problem and the advantages and the advantages and disadvantages of implementing each solution clearly indicate which of the solutions you believe should be used begin developing the appropriate message content plan communications with PACS purpose  inform persuade build trust  audience analysis demographics psychographics knowledge Context analysis external factors internal factors situational factors strategy channel strategy psychological strategies conducting business research four categories of publications scholarly journals highly reliable information not currnet on the very latest issues  trade journals not scholarly in nature some are recognized as authoritative popular magazines not scholarly published for general audiences new...