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personal attributes thoughtful and careful extroverted calm and composed optimistic respectful open and flexible patient teachable self-confident and secure honest and forethought strengthen your strengths and work on your weaknesses earn the trust of others tell the truth; avoid exaggerating fulfill your responsibilities do high-quality work work for the good of the team or organization make sound decisions based on careful thinking act in a socially appropriate manner, keeping your emotions under control be sensitive to the feelings of others trust once lost is difficult to regain   create a problem to exist that you have a solution for conversation skills asses the purpose, audience, and context of each conversation show interest in the comments of others be respectful be optimistic be appropriately assertive in giving your own comments help keep the conversation going help ensure appropriate turn taking   conversation skills ...
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follow an appropriate OABC pattern opening for most messages, give the key point first for bad news or difficult persuasion, use a neutral opening and give the key point later  agenda give a preview to the body use an appropriate agenda -- qualify, identify, organize, symbolize body maintain 5C information standards -- clear, complete correct, considerate and convincing maintain CLOUD paragraph standards closing summarize the key point(s) of the message draw appropriate conclusions provide appropriate recommendations bad news messages mention the topic, but not the bad news omit the agenda ( or give a general agenda) explain your reasoning give the bad news in a positive way if possible, give other good options CLOUD coherence make sure sentences flow logically from one to another us "cohesion" words to achieve logical flow of ideas length avoid paragraphs that are so long that they look difficult to read divide paragraphs at logical...
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